Run every ops request from one calm workspace
Capture requests, route approvals, and keep teams aligned with clear statuses instead of messy chats.
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Approvals that route themselves
Turn recurring asks into guided flows with rules, deadlines, and clear owners—no manual chasing.
- Custom intake forms
- SLA timers and reminders
- Auto-routing by team
- Escalations and overrides
- Full audit history
All work, one dashboard
See every request, owner, and deadline in a single board. Reassign in seconds and unblock teams faster.
Operations that stay organized
Requests start right
Smart forms capture the details, due dates, and context teams need on the first try.
Status without standups
Live timelines, SLA timers, and automatic nudges keep everyone aligned without extra meetings.
One workspace, many teams
IT, finance, HR, and ops share consistent intake flows with roles and permissions built in.
Teamwide visibility
Roll up work by owner, priority, and department with export-ready reporting.
Guardrails baked in
Automations with required steps, approvals, and checklists so nothing slips.
Everything you need to move fast
Ellamae keeps operations tidy and transparent—from intake to handoff to close.
Structured intake
Templates with required fields ensure teams get the context they need from the start.
Fast handoffs
Auto-assign tasks and send nudges when SLAs are at risk, keeping work moving.
Reliable records
Every decision, approval, and change is logged with timestamps for easy audits.
Request Templates
Standardize how work comes in with ready-to-use forms for IT, finance, HR, and facilities.
SLA Tracking
Set response targets, see countdowns, and get alerted before deadlines slip.
Knowledge Base
Attach playbooks and snippets so teams answer once and reuse everywhere.
Approvals
Multi-step approvals with role-based rules and fallback owners when people are out.
Analytics
Track volume, turnaround time, and bottlenecks to prioritize improvements.
Mobile App
Manage requests, approve on the go, and keep stakeholders updated from any device.
Build and run your ops workspace
Operate with controls real teams use. Manage roles, approvals,
SLAs, and dashboards without extra tabs or guesswork.
From day-one setup to daily ops, Ellamae keeps every request calm,
auditable, and fast.
- 1
Intake forms
Collect required details with conditional logic and file uploads so requests start complete.
- 2
Automations
Route by team, priority, or category without manual triage.
- 3
Approvals
Multi-step approvals with roles, fallbacks, and clear owners.
- 4
SLA tracking
Response timers, risk alerts, and escalations before deadlines slip.
- 5
Playbooks
Reusable checklists and snippets for consistent answers.
- 6
Notifications
Smart updates via email and chat so stakeholders always know status.
- 7
Permissions
Role-based access, requester controls, and private queues.
- 8
Audit trail
Every change, comment, and decision logged with timestamps.
- 9
Dashboards
Track volume, cycle time, and bottlenecks at a glance.
- 10
Live support
Ops specialists to help design flows and troubleshoot edge cases.
- 11
Mobile app
Review, approve, and update requests from your phone.
- 12
Integrations
Connect chat, ticketing, HRIS, and finance tools without code.
"Ella Mae finally gave our ops team one place to intake, route, and close requests. Instead of chasing updates in chat, we see exactly who owns what and when it'll ship."
Matt Lenoir Head of Design Ops at FRII-ends
Plans for teams that need requests to move
Start free. Scale as intake, approvals, and automations expand across teams.
Team
$29.00 /month
For small teams standardizing intake, routing, and approvals.
What's included:
- Unlimited request types and forms
- Routing rules and assignees
- Board and calendar views
- SLA timers and reminders
- Checklists and comment threads
- Email + in-app notifications
- CSV export
Growth
$69.00 /month
For departments coordinating operations across IT, HR, and finance.
What's included:
- Conditional form logic
- Multi-step approvals with fallbacks
- Team queues and private queues
- Advanced automations
- Knowledge base and snippets
- Dashboards for cycle time and volume
- Slack/Teams notifications
- Jira/Linear/Trello sync
- HRIS + SSO (Google/Okta)
- Chat + email support
Enterprise
$99.00 /month
For organizations with compliance needs and complex workflows.
What's included:
- Custom SLA policies and escalation paths
- Audit trail exports and retention controls
- SCIM provisioning + SSO enforcement
- Data residency options
- Dedicated environment and sandbox
- Security reviews and DPA
- Named customer success + onboarding
Ready to calm the request chaos?
Give every team a single place to intake, approve, and track work—with status updates everyone can see.
Get startedFAQ
Answers to commonly asked questions about our platform